It is crucial to note that cryptocurrency transactions cannot be reversed or cancelled.
Once you initiate a cryptocurrency transaction from One Trading to an external wallet and confirm it via email, the assets leave your One Trading wallet and it is not possible to undo or revoke the transaction anymore.
For example, if you mistakenly send cryptocurrency to an incorrect address, the transaction cannot be reversed. The recipient of the assets is the only party with control over the recipient address and has the authority to decide whether to send the assets back. If you have transferred assets from your One Trading wallet to an external wallet, confirmed the transaction via email, and you still haven't received the assets after 2 hours, please contact the receiving platform.
To ensure a smooth and secure experience, we strongly advise exercising caution when conducting transactions on the blockchain. Take the necessary precautions to provide accurate transaction details and thoroughly verify them before initiating any transaction. This diligence is vital in minimizing the risk of irreversible errors. Additionally, please note the fees, as well as the minimum and maximum deposit and withdrawal amounts.