Most crypto transactions settle within minutes, but network congestion can occasionally push this to two hours or more, depending on the cryptocurrency and blockchain traffic at the time.
Checking on a delayed transaction
Use a Blockchain Explorer to check your transaction's status and confirmations.
Before sending, avoid these common issues
- Wrong network: The sending and receiving wallet/platform must support the same blockchain network. Sending on the wrong network can result in permanent loss of funds.
- Amount too low: If the amount you send is lower than the combined cost of the minimum deposit requirement, withdrawal fee, deposit fee, and network (gas) fee, the fees can consume the entire amount — leaving nothing to credit to your account.
Before sending, check the fees and minimum amounts for both the sending and receiving side.
If you have any questions, our Customer Care team is happy to help.