If you've recently sent cryptocurrencies to your One Trading wallet but haven't received them yet, we understand your concern. This article aims to provide guidance on possible reasons for the delay and steps you can take to resolve the issue.
Allow Sufficient Confirmation Time: Cryptocurrency deposits to your One Trading wallet require confirmation from the respective blockchain network. Typically, this involves receiving confirmations from Bitcoin miners or the equivalent level of security on other networks. Depending on network congestion and transaction volume, confirmations may take some time. Please be patient and allow sufficient time for the network to confirm the transaction.
Minimum Deposit Requirement and Transaction Costs: Ensure that your deposit amount meets the minimum requirement specified by One Trading. Deposits below the minimum amount are considered lost and cannot be refunded. Additionally, keep in mind that transaction costs may apply, depending on the cryptocurrency and network used for the transaction.
Verify the Deposit Address: Before initiating a cryptocurrency transaction, double-check the current deposit address provided in your One Trading wallet. It's essential to use the exact address displayed in your wallet to ensure the successful crediting of your cryptocurrencies. Using an incorrect or outdated address may result in the loss of funds.
Tracking Transaction Status: To track the status of your transaction, you can use a blockchain explorer. A blockchain explorer allows you to view the transaction details, including confirmations and network status. Simply enter your transaction hash or wallet address to monitor its progress.
Contacting One Trading Support: If, after the transaction is completed and you've allowed ample confirmation time, your assets still haven't been credited to your One Trading wallet, we recommend reaching out to our dedicated customer support team. To contact us, please follow these steps:
- Click the "Contact Us" button at the end of this article.
- Choose "Payment" in the contact form's category selection.
- Select "Cryptocurrency deposits to One Trading" as the specific issue.
- Fill out all the required data in the form, including your name, email address, transaction details, and any additional information that may assist us in resolving the issue.
Our support team will review your enquiry and provide you with the necessary assistance as soon as possible.