We prioritize your account security and want to help you regain control of your One Trading account if it has been hacked or compromised. This article provides step-by-step guidance on what to do in such a situation. By following the recommended process, you can regain access to your account and ensure its security.
If you suspect that your account has been hacked, it's crucial to take immediate action to protect your information. Here are the steps you should follow:
Create a new, secure email address: Choose a reputable email service provider and set up a new email address that will be used exclusively for your One Trading account. Make sure to select a strong password and enable two-factor authentication (2FA) for an added layer of security. This will help prevent unauthorized access to your new email address.
Contact our Customer Care team: Click the "Contact us" button at the end of this article to directly reach out to our Customer Care team. Select the "Account" category and choose "Account hacked" from the dropdown menu.
Fill out the contact form with the following information:
1. Your registered One Trading email address.
2. Provide an alternative, secure email address that we can use to communicate with you.
Follow the instructions from our Customer Care team: Our dedicated support team will guide you through the necessary steps to regain control of your account. This may include additional security measures or identity verification procedures to ensure the protection of your account.
Remember, securing your new email address with 2FA is crucial to prevent unauthorized access. Additionally, it's important to regularly update your passwords and keep them confidential. Avoid using the same password for multiple accounts and consider using a password manager to securely store your login credentials.
If you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team. We are here to assist you throughout the entire process and ensure the security of your One Trading account.