If you are experiencing technical issues on the platform, such as error messages or expected actions not occurring, please try the following troubleshooting steps:
- Clear Cookies and Cache: Attempt to clean the cookies and cache of your browser.
- Use a Different Browser: Log in using a different browser, preferably one that is newly installed.
- Try a Different Device: Use a different device and ensure to delete cookies before attempting to log in.
- Disable Browser Plug-ins or Extensions: Disable any browser plug-ins or extensions, such as AdBlock, as they may interfere with the process.
- Update to the Latest Version: Ensure that you have the latest version of the One Trading App or update your browser to the latest version available.
- Disable Autofill Options: Check if any autofill options are enabled and disable them.
- Reinstall the App: If you are using the app, try hard resetting by deleting and reinstalling the app.
- Disconnect from VPN: Please also keep in mind that using a VPN (Virtual Private Network) might affect certain functions of our services. If you are using a VPN, try disconnecting from it and then attempt to log in again.
- Use a Different Internet Connection: Try using a different internet connection, such as a mobile hotspot, to see if the issue is related to your current network.
If the issue persists, please don't hesitate to contact our support team and provide a screenshot and a description of the issue you are facing. Ideally, if possible, provide a video of the entire action.