This article provides guidance on the steps to take if you find yourself unable to access the email address associated with your One Trading account. By following the recommended process, you can regain access to your account and ensure its security.
If you are unable to access your registered email address, it's important to reach out to our Customer Care team for assistance. Here's how:
You can contact us directly by clicking the "Contact us" button at the end of this article. Select the "Account" category and choose "Lost access to my registered email" from the dropdown menu.
Fill out the contact form, providing the following information:
- In the "Email field" enter the new secure email address that we can use to communicate with you.
- In the description field, add your registered email address (the one you no longer have access to).
Once you have contacted our Customer Care team, they will assist you in resolving the issue. Please note that the resolution process may involve a verification procedure to ensure the security of your account. Our team will guide you through the necessary steps to regain access and provide any additional support you may require.
To protect your account in the future, we recommend reading our comprehensive article on securing your One Trading account. This article provides valuable insights and tips on enhancing the security of your account. By implementing the suggested security measures, you can safeguard your account and trade with confidence.
If you have any further questions or concerns, don't hesitate to contact our support team. We're here to assist you throughout the process.