If you encounter the error message "Account is inactive" while attempting to log in, we kindly request that you contact our support team directly. By reaching out to us, we will work together to find a solution and resolve the situation promptly.
We deactivate accounts for the security of our users and ourselves. This may be the case, for example, if you have created a second account on One Trading, which is not allowed. Please refer to section 5.1 of our terms and conditions to learn more about our double account policy.
Please keep in mind that you may not receive any notification regarding account deactivation due to legal reasons. One Trading also reserves the right to lock and/or freeze and/or close accounts without further notice, in cases cited in section 11.2 of the One Trading Platform T&C.
If you believe there has been a mistake or an issue with your account, please don't hesitate to contact us. Our dedicated Customer Care team is here to assist you and address any concerns or questions you may have.