First, if you're having trouble logging in, double-check the following:
- No typing errors
- Autofill is not interfering
- Caps Lock is off
- Password does not exceed 72 characters
To reset your password:
- Go to the login page and click Forgot password?
- Enter your email and click Continue
- Open the email you receive and click Reset password
- Choose your new password
Tips for a secure password:
- Use a unique password — don't reuse it across other accounts
- Never share your password with anyone
- One Trading will never ask for your password
- Consider using a password manager to store and generate strong passwords
If you suspect someone else has access to your password, change it immediately.
If you've reset your password but still can't log in, or if you've lost access to your email address, click the Contact Us button below and our Customer Care team will help.