What is an ID?
On One Trading there are four types of IDs:
Order ID - This refers to a single order you placed
Trade ID - This refers to an individual trade within an order
Blockchain ID - This refers to an individual transaction on the Blockchain
PID - This refers to an individual fiat or cryptocurrency transaction (deposit and withdrawal)
Each Order ID, Trade ID and PID on One Trading starts with an “X” and is then followed by another letter indicating the type:
XO - Orders
XT - Trades
XC - Cryptocurrency deposit and withdrawal
XF - Fiat deposit and withdrawal
Note: If you happen to experience issues with an order or a transaction, please always mention the relevant ID, when submitting a request from your registered email address via our contact form.
Where can I find the ID?
To find the ID, please follow these steps:
Log in to One Trading
Click on your Accounts
Click on either Transactions, Orders or Trades, depending on the type of issue you have
If you cannot see it in the overview right away, click on the individual entry
Note: When submitting a request from your registered email address via our contact form, it is imperative that you provide us with as much information as possible, such as if it was an order, a trade, or a transaction, and if the transaction was a deposit or withdrawal. Please also include the ID and detailed screenshots to help us solve your issue as quickly as possible.
Balances
In this view, you can see all fiat currencies, cryptocurrencies and digital assets supported on One Trading and your portfolio size for each of them.
You can modify the order in which the assets appear by clicking on:
Coin
The name and symbol for each digital asset
Portfolio size
What percentage of your portfolio is held by each digital asset
Total amount
How much of each digital asset you currently own
Locked in orders
The amount of the respective assets that is currently locked in orders
Value in BTC
The value in BTC of each digital asset fund you hold
Value in EUR
The value in EUR of each digital asset fund you hold
With the three buttons on the right-hand side of each asset, you can:
Jump to the respective market by clicking on Trade
Deposit the respective digital asset by clicking on Deposit
Withdraw the respective digital asset by clicking on Withdraw
Tip: You can hide small balances by clicking on Hide balances under 0.00001 BTC.
Transactions
In this view, you can see your transactions on One Trading. In the top right corner you have the option to filter through:
All
Deposit
Withdraw
Pending
Click on the dropdown at Select time frame on the top left to only show the transactions for a certain time frame of up to three months. Click on the dropdown bar under Currency to only show the transactions for a specific currency.
On the right-hand side of each entry under Information, you can see the Address where it was sent to. Click on an individual entry to see more details, like the Blockchain ID, PID, Fee and at what time the transaction was Initiated.
Tip: On the top right, you can download the transaction and trade history, by clicking on Export.
Order history
In this view, you can see your orders on One Trading. In the top right corner, you have the option to filter your orders by:
Open
Filled
Click on the drop-down list under Market in the top left to only show the orders for a specific trading pair. In the Filled view, you can also click on the drop-down list at Select time frame in the top left to only show the orders for a certain time frame of up to three months.
In the Open view, you will find the Order ID on the right-hand side of each order.
Once an order is in the Filled view, you can click on the respective entry to see the Order summary, including the Order ID, Status, and the individual Trade IDs within this order.
Tip: On the top right, you can download the transaction and trade history, by clicking on Export.
Trade history
In this view, you can see your trades on Bitpanda Pro.
Click on the drop-down list under Select time frame in the top left to only show the trades for a certain time frame of up to three months. Click on the drop-down list under Market to only show the trades for a specific trading pair.
You can see the Trade ID on the right-hand side of each trade.
Tip: On the top right, you can download the transaction and trade history, by clicking on Export.
