If you have made transferred to our old bank accounts or to our Swiss franc (CHF) bank account and forgot to include, or used the wrong Payment reference, and the transfer has not been credited after 3 business days, please contact us and send us a photo of the bank statement showing the following details:
At the end of this article, you will find a "Contact Us" button. Click on it to access the contact form.
In the contact form, select the "Payment" and "Fiat" from dropdown menu.
Provide the required information in the contact form, including the IBAN used for the transfer, the exact amount sent, and any additional relevant details. Be as specific and accurate as possible to facilitate a prompt resolution.
As proof of your transaction, attach the relevant documents that validate your claim. This may include a copy of the bank transfer receipt, the transfer form, or any other supporting documentation that confirms the details of the transaction.
Our team will review your submission and work towards resolving the issue. Please note that response times may vary, but we will strive to assist you as quickly as possible.
If you encounter any difficulties or have further questions, don't hesitate to reach out to us.
