If you've sent a cryptocurrency to your One Trading wallet without including the necessary additional information, such as a destination tag, Memo, or message, unfortunately, the coins cannot be credited to your account and may be lost. We understand that this can be frustrating, but it's important to include the necessary details to ensure a successful deposit.
To avoid any issues in the future, please make sure to always include the requested additional information when depositing cryptocurrencies to your One Trading account. This helps us identify and credit your funds correctly, so you can enjoy seamless trading and investing.
If you have any further questions or need assistance, please don't hesitate to reach out to our Customer Care team.