If you send ERC20 tokens or Ethereum to your One Trading wallet but the coins fail to appear in your One Trading wallet, open the Blockchain Explorer and check for an error message.
If the error message “Out of gas” is present, that means that your deposit failed because it needed more “Gas” than what was set as a limit. This is not something that is set on our end but in the wallet where it was sent from. If this is set too low, your transaction will be refused.
In this instance, the Ethereum (ETH) are still located at the address from where you tried to send it (minus the fees that have been charged so far). You can check this independently in the previously mentioned Blockchain Explorer. If however, the balance is not correct please contact the support of the respective wallet or exchange from which you tried to send it.
When you try to send it again, it may be recommendable to set the "Gas Limit" to a higher amount. Please make sure to carefully consider these steps before taking any action.
Note: Please make sure to only use the ERC20 method to deposit funds to One Trading. Other methods (e.g. BEP2 on Binance Chain, TRX20 on Tron Chain or OMNI) are not supported and will result in permanent loss of the deposited amount. Also if you send the funds from a smart contract they will be lost. Furthermore, please make sure to use enough gas to fund the transaction to this wallet address.