If you have forgotten the email address you used to register your One Trading account, we have a solution to help you regain access. Please follow these steps:
- Create an alternative email address: Create a new email address that you have access to and ensure it is secure. (enable email address 2FA for added security) Please have in mind, we will contact you via the provided email alternative email address.
- Click the "Contact us" button located at the end of this article. In the contact form, select the "Account" category and then choose the option "Forgot email address." Provide the alternative email address that you created and protected with 2FA.
- Provide Personal Information: In the description of your inquiry, please include the following personal details to help us locate your account: your full name, address, and birthdate and submit the request.
- To protect your One Trading account, you may need to go through a verification process again. This step is necessary to safeguard your account from unauthorized access and maintain the highest level of security.
Our dedicated Customer Care team will review your enquiry and reach out to you via the provided alternative email address. They will guide you through the necessary steps to regain access to your One Trading account.