If you are experiencing technical issues when logging in, please try the following troubleshooting steps:
-Attempt to log in using a different browser, such as Chrome, and on a different device. Please note that we do not support Microsoft Edge.
-Disable any browser plug-ins or extensions, such as AdBlock, as they may interfere with the login process.
-Make sure cookies are enabled in your browser settings.
-Ensure that you have the latest version of the One Trading App or update your browser to the latest version available.
-Check if any autofill options are enabled and disable them if necessary. Sometimes incorrect login credentials may be saved.
-Try deleting the local storage and browser data to refresh the login process.
-Disable any private or incognito mode in your browser settings.
-Please also keep in mind that using a VPN (Virtual Private Network) might affect certain functions of our services. If you are using a VPN, try disconnecting from it and then attempt to log in again.
If the issue persists, please don't hesitate to contact our support team. We are here to assist you and resolve any technical difficulties you may be facing.